FAQ's for Company Services & Capabilities


Q: What types of specialty services are provided by EBM?

Q: Does EBM have experience with Green Cleaning programs?

Q: Does EBM provide Blood Borne Pathogen cleaning?

Q: Does EBM have experience with Daytime Cleaning Programs?

Q: What are EBM’s capabilities for responding to emergencies such as flood, vandalism, fire or smoke damage?

Q: How does EBM determine the number of work hours needed to clean a commercial facility?

Q: How does EBM manage a smooth start up transition when it takes on a new customer account?

Q: How does EBM respond to complaints or problems in its customers’ facilities?


Q: What types of specialty services are provided by EBM?

We offer a wide range of specialized cleaning options, from basic services such as tile floor stripping and refinishing to highly specialized services such as controlled access (clean room) and blood borne pathogen cleaning.

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Q: Does EBM have experience with Green Cleaning programs?

A: We are highly experienced with the design and execution of Green Cleaning programs. From simple recycling programs to green cleaning chemicals and processes, we can customize a green strategy matched to your environmental objectives. Learn more about our Green Cleaning programs.


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Q: Does EBM provide Blood Borne Pathogen cleaning?

A: Yes, that is a service our highly trained special project crews can provide.
We can train and equip members of a dedicated on-site team for clean-up of Blood Borne Pathogens. We also offer an emergency response option, where trained technicians can be dispatched in the event a blood spill occurs in your facility.



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Q: Does EBM have experience with Daytime Cleaning Programs?

A: Yes, Daytime Cleaning Programs are a service we are proud to offer our customers.

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Q: What are EBM’s capabilities for responding to emergencies such as flood, vandalism, fire or smoke damage?

A: We are highly experienced in rapid response to disasters brought on by flood, storms, fire, smoke, vandalism and other forms of damage. We can also assist with mold mitigation as well as hazardous waste clean-ups necessitated by contamination with gray water or black water flooding.

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Q: How does EBM determine the number of work hours needed to clean a commercial facility?

A: We use a combination of quantitative engineering analysis and the judgment of our experienced management team to determine the proper staffing and work hours necessary to properly clean your facility. This in-depth analysis produces a work flow design that is cost effective while providing clients with the quality service they expect from their cleaning contractor.


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Q: How does EBM manage a smooth start up transition when it takes on a new customer account?

A: We begin the process of new account start-up planning a full 30 days prior to when services are scheduled to commence.

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Q: How does EBM respond to complaints or problems in its customers’ facilities?

A: We take customer feedback seriously, and respond to all complaints or requests in a respectful and caring manner.
We analyze all issues to identify the source of the problem. Our goal is to implement permanent solutions that significantly reduce or eliminate the possibility of recurrence. Written and verbal follow-up is conducted for all customer complaints and requests to ensure the response we provided was satisfactory.



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